●       My Customer Service allows you to manage the support tickets raised by your customer via the website.

●       Create and manage the necessary departments of your team so that support tickets can be assigned to the right department. New departments can be added by clicking on the “add department” option located on the right-hand side of the screen. To activate or deactivate a department, simply click on the "active" or "inactive" text displayed in the table.

●       Create and manage a list of priorities you would like to assign to your support tickets. To create additional priority labels, click the “add priority: button located on the right-hand side of the screen. To activate or deactivate a priority, click on the "active" or "inactive" text displayed in the table.

●       You can also create and manage your ticket’s status list here.

●       Click on the “Create” tab on the top right to create a new Ticket, Department, Priority, or Status item.

●       My Q&A allows you to create Questions and Answers which can be added to your website on a real-time basis.

●       This could be related to your show’s topic and would serve as a repository for your customers.

●       You can either edit the ones already there or delete them and create new ones from scratch.

●       You can also define their category or create a new one as per the requirements.